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FAQ

FAQ


Returns Policy

You may return your bike (return shipping at your expense) within 21 days for a full refund provided there are no damages caused by you. In the event that you received an incorrect or defective item, we will pay for the return shipping and resend a replacement.

If you need to return an item, please notify us via e-mail prior to sending the item.

Shipping

We can ship to virtually any physical address in Australia. Shipping is charged at

$12 for purchases up to $150,

$24 for purchases from $151 to $898,

$70 for purchases from $899 to $3000

$140 for purchases from $3001 to $5900,

$210 for purchases from $5901 and above.

Pick up is available for Sydney customers from our store address at 201 Victoria Rd, Marrickville 2204. Your bike order will process within 48 hours after payment and you should expect delivery within 8 business days.

New Zealand Customers

If you are from NZ, please email info@montaguebikes.com.au and let us know your post code and what products you would like to order so we can provide you with a shipping quote. Typically, sending a bike to Auckland is AUD$280 including insurance. New Zealand customers also pay less 10% of the advertised price on this website (Australian GST) for all items.

Shipping to Remote Areas

Please contact us at info@montaguebikes.com.au if you live outside Australian capital cities and its suburbs for shipping quotes. 

Quick Assembly

Montague bikes come almost fully assembled. A little bit of time is required to unpack and fine tune your bike straight out of the box. Apart from removing the protective packaging, what you need to do is unfold the bike frame ( https://www.youtube.com/watch?v=t6sFzVNWzbY ), attach the front wheel via quick release, attach the saddle and seat post via quick release and attach the left side pedal (pedal wrench included). We also suggest rotating the handlebar downwards approximately 5 degrees to ensure a more comfortable riding position. You will require a 4mm hex or allen key to do this by unscrewing 2 of the 4 bolts on the stem front plate, turn the handlebar downwards and re-tightening the 2 bolts. Finally inflate the tyres and you are ready to go. This whole process should take around 20 minutes.

Bikes with RackStand

The handlebar is not mounted onto the stem by the manufacturer as more space is required to fit the tightly packaged bike and RackStand into its box. To attach the handlebar, the stem plate needs to be removed via 4 hex bolts, the handlebar is placed into position and the plate is re-attached and tightened with the 4 hex bolts. Full instructions and a tool is provided. 


Warranty

All Montague frames have a 5 year warranty from damage under normal use and manufacturing defects. All other original parts, excluding suspension forks are covered for one year from the date of purchase. Paint and decals are warranted for one year.  This warranty is expressly limited to the repair or replacement of a defective frame, fork, or defective part and is the sole remedy of the warranty.  This warranty is not transferable from the original owner.  

Proof of purchase is required. 

This warranty does not cover normal wear and tear, improper assembly, damage or failure due to accident, misuse, abuse or neglect, follow-up maintenance, labor charges for parts replacement or changeover, or installation of parts or accessories not originally intended or compatible with the bicycle as it was sold.  Modification of the frame or components shall void this warranty.

Montague Bikes Australia shall not be responsible for incidental or consequential damages.  

 


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